SHIPPING AND RETURNS

Shipping & Returns Policy

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Shipping & Delivery

We take immense pride in ensuring your handpan arrives safely. Every handpan purchase includes a complimentary heavy-duty hardcase. This case is an incredibly strong protective shell designed specifically to safeguard your instrument during transport and for all your future travels.

 

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The "What You See Is What You Get" Guarantee

We believe in total transparency. The handpan you see in the product photos and videos is the exact instrument you will receive. Because each handpan is unique in its tuning and finish, we ensure you know precisely which piece is being shipped to your door.

 

 

Returns & Exchanges

Due to the delicate nature of instrument tuning and the high costs of specialized shipping, all sales are final. We do not offer returns or exchanges.

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By purchasing, you acknowledge that you have reviewed the media on the product page and understand that the instrument is sold as-described. In the unlikely event of shipping damage, please contact us immediately upon delivery so we can assist with a carrier claim.